McDonalds use to help their employees Essay Example for Free

McDonalds use to help their employees Essay Staff are expensive and in McDonalds need to obtain permission to recruit a new member of staff. If McDonalds is struggling, they may also need agreement to replace someone who is leaving. Normally therefore there is a specific procedure managers must follow before the recruitment process can be started. Agree the Job Description The job being advertised may be new, in which case a job description needs to be devised. Even if someone is being replaced, it is useful to update the job description in case any task or duties have changed, Example of a Job Description Department : Marketing Job Title: Marketing Assistant Hours of work: 38 per week, normally 9am-5 45pm Monday-Friday with one hour lunch, but some flexibility required Salary scale: 12000-i 14000 Responsible to: Marketing Manager Responsible for: Not applicable Job purpose: to provide general support for the marketing team, to prepare marketing materials, to keep the website up to date and monitor online responses. The type of interview will depend on the job. a basic one stage interview is usual for manual or junior vacancies in McDonalds. A two stage interview in McDonalds would involve a panel of interviewers used for senior or high skill vacancies. Some interviews will include basic tests of aptitude or specific skills such as keyboarding or numeracy All interviewers in McDonalds should be trained so they know how to question candidates skilfully and fairly. They should know how to spot gaps on application forms, understand how to follow up inadequate answers and have the skills to encourage shy or reserved candidates to do their best. They must also be clear on all the laws e. g. sex discrimination, health and safety etc. They should also be able to be fair, ths involves same questions and discussions. Making an offer Once a person has been selected McDonalds makes a formal job offer. The other candidates are normally not contacted at this stage, in case the first choice refuses because then a offer can be given to the second best. Only after the offer is accepted 100% the other applicants are told they have been unsuccessful. McDonalds know that waiting for news is agonising for candidates they speed things up contacting candidates by phone so that the remaining letters can be sent quickly. Training The reason why McDonalds train there employees is to make sure there employees are learning knowledge and skills which can be used in employment. Training can be split into two parts On the job training This means that the employee is trained in the McDonalds. Many people enjoy this as it gibes them experience and enable them to do their job properly. Off the job training This means attending course elsewhere such as colleges or a training centre away for McDonalds. Skills Training Training is about gaining more skills Non transferable skills These are skills that are specific to the job held. They may be of little use in another job. E. g. training to make burgers in the restaurant provides the employee with a non transferable skill. This is not a problem unless they look for a new job, get made redundant, or skill becomes out of date. This is where McDonalds allocating people extra tasks in their jobs gives management a better idea of an employees true ability and determination. Job enrichment Where McDonalds add more interest and more difficult tasks to the job. This is done with an employee with promising potential to see just how capable the person really is. Understudying An employee is attached to a very senior manager to act as an assistant. Shadowing This is where in McDonalds an employee spends more time each week with a manager to learn what they do and to get a better idea of what problems they deal with. It is used in McDonalds to adapt a employee rapidly into a top job. Mentoring This is used in McDonalds a lot; it is where a senior manager passes on the benefits of his or her experience and wisdom to a younger employee. Project work Giving a promising employee a specific investigative project enables them to get appropriate many aspects of McDonalds and it enables them to get to know senior management. National Awards McDonalds are very keen to train and develop their employees. The government encourages McDonalds to invest time and money to be able to do this. Employees can achieve NVQs (National Vocational Qualifications. National training awards McDonalds and their employees can be granted National training awards for achieving excellence and success through training. The awards are aimed at people who have decided to improve their chances of success through learning new skills. National Vocational Qualifications The reason for NVQs is to create a national system of approved skills based qualifications for all employees. These qualifications are workplace based and they cover vocational areas such as McDonalds Administration. Training and development are vitally important for the overall efficiency and competitiveness of McDonalds. The way in which McDonalds recruit and train is excellent as there employees have generally improved. The appraisal is a good method which also helps the employees performance, because McDonalds do this every six months to analyse progression. For McDonalds, people are its most important asset. This is because customer satisfaction begins with the attitutudes and abilities of employees and committed, effective workers are the best route to success. For these reasons, McDonalds strives to attract and hire the best, and to provide the best place to work. All businesses experience staff turnover for various reasons e. g. career change, leaving the area, returning to education, a new opportunity elsewhere. Recruiting and training staff is very expensive and businesses will look to keep staff turnover to a minimum. One way of doing this is to choose wisely, and treat well. McDonalds needs people who want to excel in delivering outstanding service. To ensure the company recruits the right people, it has identified essential skills and behaviours that applicants should be able to demonstrate. For each position there is a job description outlining typical duties and responsibilities and a person specification defining personal skills and competences. Recruiting suitable applicants Under McDonalds recruitment policy, each individual restaurant is responsible for filling hourly-paid positions. The Management Recruitment department in East Finchley co-ordinates the recruitment of managers. For recruiting hourly-paid employees McDonalds use several avenues. Positions are generally advertised in the restaurant. The companys recruitment history shows this is the best method of hiring quality staff e. g. people living locally and/or friends of existing employees. McDonalds also uses local job centres, career fairs and other local facilities. It is vital to use effective hiring material with a clear message targeted at the right audience. A recruitment exercise often generates more applications than there are positions available. The manager will select the applicants to be interviewed and will conduct the interviews. Over 60% of restaurant crew are aged 20 or under and; for the majority of applicants, a job with McDonalds would be their first experience of employment. For many young people, McDonalds also offers a career opportunity. A well-run interview will identify an applicants potential to be a successful McDonalds employee. To find people who will be committed to excel in delivering outstanding service, McDonalds scripts an interview guide that helps the company predict how an applicants past behaviour is likely to influence future performance. It uses a fact-based decision-making process. The questions look for actual events or situations rather than allowing applicants to give a general or theoretical response. Interviewers look for behavioural evidence in the applicants life history that fits with the requirements of the job. The interviewer rates candidates on their responses and offers jobs to those who earn the highest ratings. McDonalds future managers come from two main sources. More than half of all salaried management positions are taken up by hourly-paid employees who earn promotion. The remainder are predominately graduates. Wherever possible, McDonalds directs applicants towards applying on line at www. mcdonalds. co. uk. People who cannot access the web can call the Recruitment Hotline, or pick up a pre-paid Business Reply Card from a McDonalds restaurant. The selection process includes an initial online psychometric test. This test produces an initial score. The applicant then attends a first stage interview and is offered On Job Experience (OJE). This is a 2-day assessment in a restaurant. Successful completion at OJE will lead to a final.

College Party Life Essay -- Personal Narrative Writing

College Party Life College parties at JMU, both on campus and off-specifically off-campus, may seem a mish mash of little planning, teenage hormones, beer induced chaos and the new found freedom, for some at least, from ones parents. This however is just a superficial observation. The college party scene at JMU is highly ritualized, even regimented. According to your social status, the people you know, activities you are involved (mainly sports), and the way you look, act, and dress all affect your experience of a college party. The universal party night for students is Saturday, JMU students being no exception. For most students at Madison, the week is wrought with worry and toil over books, notes, classes, and exams. One reason to explain why parties sometimes get the way they do, is that Saturday night for students is a catharsis, all the pressure that students feel can be forgotten and they can act freely in what they feel is a worry-free environment. For me, Saturday Party Time (SPT) starts around anywhere from 8 to 10 that night. The time depends on what kind of party is planned, a very large dance party, or a smaller quieter get-together of some member of the Cross Country Team. In order to get to where I always party, Pheasant Run, I have to take the bus. This is where the night really starts. If I take the bus at 8, I am usually one of only a handful of people on the bus. Usually I go at 10, though, and it is quite evident that a party is going on somewhere. By ten Saturday night there are usually over a hundred students waiting at the bus stop. I don’t even bother dressing up; I prefer jeans and a tee-shirt with a pair of worn sneakers and a hoody with a hole in the back of it. I am no... ...d gender status (Robbins 2002: 175-78). Females dress in revealing ways so as to become more desirable, thus they not only spend an inordinate amount of time choosing clothing, but also in person grooming and accessorizing. In this way, females present themselves as targets, to be picked up, taken, and/or dominated by the males. This is also reinforced by the method of dancing that is currently popular among party -goers. The positioning of the male and female, in which the male puts his hands on the female and is able to control her movements with his body shows the acceptance of male dominance and the subordination of females, at least in sexual and dating matters. This is an example of social stratification by gender (Robbins 2002: 216). Women are made to do an inordinate amount of work and preparation for Saturday night, only to be taken control of by males.

Describe the Different Forms of Disguise and Deception That Feature in Twelfth Night Essay

Shakespeare’s play ‘Twelfth Night’ is a comedy centred on a main theme of disguise and deception. The elements of both bring confusion to the characters creating comical situations throughout the play, also adding a lot of dramatic irony to entertain the audiences through the ages. There are many different types of disguise and deception in the play, most are used for the comical effect, but one deception in particular gives the play a darker edge because of the malicious intent to hurt the character. Viola’s disguise as the young man ‘Cesario’ is the stimulus that triggers the love triangle which is the foundation of the whole play. Antonio assists Viola to disguise herself as a man, ‘conceal me what I am, and be my aid’, to enable her to work as a messenger for Orsino. She also tells Antonio to ‘shape thou silence to my wit’ so that no one in Illyria will know that she is actually a girl. Orsino sends her to ‘Unfold the passion of my love’ to Olivia. However Viola has fallen in love with Orsino: ‘Whoe’er I woo, myself would be his wife’. The disguise then causes even more confusion when the love triangle is completed and Olivia, believing Viola is a man, falls in love with Viola/Cesario: ‘methinks I feel this youth’s perfections’. All of this confusion with the disguise and the love triangle enthrals the audience because of the depth of dramatic irony created. Shakespeare has let only the audience know that Cesario is Viola, and he tells them about Olivia’s love for Cesario, before Viola herself knows. All of the confusion from the disguise would have been even funnier when acted out on stage, because all the actors in Elizabethan times were men. Therefore the boy playing Viola would have been dressed up as a girl, and then disguised as a man, and then the man dressed as Olivia would be in love with what the character thinks is a man, which is actually a girl who is played by a boy. Shakespeare used the disguise to create humour for the audience in this way. In Act 3, after Viola has found out that Olivia is in love with her, Viola tries to hint at Olivia by saying ‘I am not what I am’. Viola is telling the truth, but it is a very vague phrase so it does not give away her identity to Olivia. This simple sentence could show that Viola is not using the disguise for malicious reasons and she does not like deceiving people, so by saying this line she is perhaps trying to alleviate some guilt from the deception that unintentionally made Olivia fall in love with her. Viola’s quote is a direct opposite of a quote in the bible, ‘I am what I am’, back then, nearly everyone would have been familiar with the saying, as most attended church and sermons quote the bible, so her quote shows that what Viola is doing is breaking an important moral code and her deception would have been seen as more of a wrong doing back then than it is today, causing Viola to feel the guilt and shame that she does. Malvolio’s deception is a subplot of the play which creates a lot of the comedy, but also has overtones of malice that brings darkness to the play. Malvolio is a servant to Olivia, who gets on the nerves of Maria and other servants because of his pompous behaviour. They decide to plot against him because of his arrogance and frequent nasty comments to them: ‘have you no wit, manners, nor honesty but to gabble like tinkers at this time of night? ’ Maria forges a love letter from Olivia in her handwriting, ‘I can write very like my lady’, and it tells Malvolio that to show his love for Olivia he has to smile, talk like he is of higher class and wear yellow cross-gartered stockings, this ridiculous outfit and behaviour would have entertained the audience very much. So to the audience, this deception starts as a humorous bit of fun for the characters to poke fun at Malvolio, but as the play goes on it turns into purposeful malicious intent to degrade and humiliate him. Maria starts as the originator of the prank, but when Feste becomes involved the pranks become cruel and callous. He takes it a lot further by locking Malvolio up and taunting him: ‘it hath bay windows transparent as barricadoes’ and he carries on even when Sir Toby wants the prank to end ‘I wish we were well rid of this knavery’. Shakespeare leaves Malvolio in a very poor state at the end of the play. Malvolio ends up being damaged emotionally by the pranks and the audience ends up feeling sorry for him, despite him being a very unsympathetic character. The reason Feste enjoys the deception of Malvolio so much could be because he is actually a very intelligent character, but has turned bitter after people are unintentionally deceived into thinking he must be stupid or have no feelings because he is just another clown: ‘I saw him put down the other day with an ordinary fool that has no more brain than a stone’. The previous quote is the kind of thing that could anger Feste because people do not notice his intelligence; it was also said by Malvolio which could be why the full force of Feste’s bitterness was aimed directly at him. Shakespeare made Feste pick up on dramatic ironies: ‘nor your name is not master Cesario’ to show Feste’s intelligence to the audience, but the characters never noticed Feste’s intelligence because of the unintentional deception he caused by being a clown, so this is why his jokes are perceptive but bitter. Within the play a lot of plot devices regarding the disguises are helped by the characters self-deception. The deception of Malvolio wouldn’t have worked if he had not deceived himself into thinking that Olivia liked him. Malvolio was a haughty character who had very high opinions of what Olivia thought of him: ‘should she fancy, it should be one of my complexion’. He would not have fallen for the prank if he had not deceived himself in this way, therefore in a way he deceived himself into the prank because he was conceited enough to think that Olivia liked him, thus abetting his own ruin. Orsino’s love for Olivia could be seen as self-deception. Orsino believes that he is in love with Olivia, and is feeling all the sorrows and joy of love: ‘that it alone is high fantastical’, but he seems to have deceived himself that he is in love with Olivia, when actually it perhaps is more of an infatuation and he is now in love with the idea of love. Orsino is a wealthy Duke who would be very used to getting what he wanted whenever he asked for it, so seeing Olivia and wanting her ‘Methought she purged the air of pestilence’, and then not being able to have her could have given him the feeling of longing that he has never really had before. He could have then misinterpreted the new feeling as love and now his whole mind is preoccupied with the longing that he thinks is love. Olivia’s mourning for her brother could also be perceived as self-deception. Olivia declared that she would mourn her brother’s death for a long time, believing that she would never really be able to overcome her grief. However when she falls in love with Cesario she perhaps realises she can still be happy. She didn’t know she could be happy when she declared her years ourning and she had been deceiving herself that she was completely grief-stricken about his death, when actually she may have just been feeling lonely. This could also be why Olivia fell for Viola’s disguise quite easily, she was vulnerable and sad and may have just like the idea of a man, so not paid that close attention to who Cesario actually was. In the denouement of the play, Viola’s twin Sebastian arrives in Illyria thinking that Viola is dead: ‘She is drowned already, sir, with salt water’. Sebastian looks a lot like Viola, so because Viola is dressed as a man a lot of people mistake Sebastian for Cesario and it causes many confusing situations. The main confusion that happens is that Olivia mistakes Sebastian for Cesario, and Sebastian deceives her by not telling her who he actually is and goes along with the whole charade. Olivia thinks that Cesario has finally succumbed to her and they agree to get married: ‘plight me the full assurance of your faith’. Olivia not noticing that it was actually Sebastian shows that she may have not actually been in love with Cesario but because she was vulnerable at the time she clung to the idea of having somebody without actually really knowing the person. Sebastian’s deception was merely dishonest. He took advantage of the situation, but he never really knew what was going on because he was in a strange land and it all happened very quickly so Olivia forgave him. All the disguise and deception is very cleverly plotted through the play to structure the whole story line. The disguises are finally revealed at the end, solving all the confusion and allowing the various couples to join and give the play finality. The disguise and deception gives the play the confusion and dramatic irony to make the play a comedy. The theme entwines in every plotline and all the way through the play ‘nothing that is so is so’.

Universality of Management - 1679 Words

Using practical examples, outline the argument for the statement, â€Å"management is a universal process and its skills and understanding are transferable from one company to another and from one culture to another.† Management is a broad and intrinsic aspect of business. The basic aspects of management that is, directing, organizing, coordinating, staffing, planning and cooperating transcend all cultural and organizational boundaries. There are, however, fundamental differences in the manner in which these activities are carried out. Questions have been raised as to whether one type of management style can be effectively and efficiently transferred from one company to another while maintaining optimum performance. A new method of†¦show more content†¦There are different approaches to management in different cultures. In collectivist cultures such as Taiwan where there is a high power distance, task oriented behavior may have a stronger positive impact than in in dividualistic. Low power distance cultures may view Japanese method f management as punitive even though it my work in the Japanese context. Japanese managers minimize on status symbols and encourage supportive behavior. They encourage their employees to work as a group and work for the greater good of the group rather than that of an individual. In a recent study carried out to analyze how culture affects the performance of subordinates, it was found that American subordinates performed better when a Japanese manager is friendly and supportive but were worse off if an American manger acted in the same way. This is perhaps because they think the manager is only being friendly to get ahead in his career and not looking into the interests of his subordinates. Culture affects how employees perceive leader style. In order for any management system to be effective, the managers must be aware of these differences and express their behavior in a culturally specific way in order to be effective. 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